Shipping policy

Shipping costs are calculated at checkout based on order weight and location. If your order is more than 20kg, please contact us for a shipping quote. 

All orders will be processed and dispatched within 1-4 working days (excluding weekends and holidays).

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@lilithandathenawholesale.com with your name and order number, and we will look into it for you.